About Smiles upgrades comms and lifts patient experience with cloud voice and internet
INDUSTRY
Medical Services
PRODUCTS
Cloud Voice
Internet
Untangled Professional Services
Introducing About Smiles
About Smiles is a chain of five dental practices across Sydney, offering a full range of dental services. Known for their high-quality, family-oriented care, they rely on seamless voice and internet services to support patient interactions and internal operations.
The Situation
Before partnering with Untangled, About Smiles faced significant challenges with their telecommunications setup:
Legacy On-Premise Phone System
No connectivity across locations, requiring expensive, slow on-site technician visits for any updates.
Basic NBN Internet
Struggled to handle growing data demands, slowing down access to patient records like X-rays and digital files.
Operational Inefficiencies
Long customer hold times, difficulty in managing calls across locations, and rising costs for outdated services.
The Untangled Partnership
Untangled provided a tailored, future-proof solution:
Cloud-Based Phone System
Centralised call management across all locations, improving call routing and reducing hold times.
High-Speed Internet Upgrades
Faster, more reliable internet at all sites, improving efficiency and reducing costs.
Single-Telco Consolidation
Streamlined providers for better service, fewer headaches, and cost savings.
"It’s no small thing for a business to entrust someone to manage that critical first impression when a new customer reaches out to talk to you. We need crystal clear audio, calls to be answered right away and to be responsive to a variable load of calls with maximum efficiency by providing remote work options for high value staff. We “Untangled” our business years ago, and have never looked back!"
BRETT, ABOUT SMILES
The Outcomes
As a result of the the partnership with Untangled, About Smiles gained key advantages:
Reduced customer hold times
with improved call routing.
Faster, more reliable internet
at each location.
Significant cost savings
on both internet and phone services.
Want to streamline your business communications?
Get in touch with an Untangled expert today!