Rogalski Lawyers automate admin and elevate client service with smart call handling
INDUSTRY
Legal Services
PRODUCTS
Dialpad
Introducing Rogalski Lawyers
Rogalski Lawyers is a trusted, family-owned law firm based in Brisbane, Queensland, dedicated to providing flexible and compassionate legal services. Specialising in personal injury law, the firm relies on seamless communication systems to ensure accurate record-keeping for compliance while streamlining routine processes, allowing it to focus on delivering the best outcomes for its clients.
The Situation
Before partnering with Untangled, Rogalski Lawyers faced significant challenges with their existing phone system:
Outdated On-Premise System
Manual notetaking, transcription, and call collation were required before sharing information via email. This inefficient process increased the risk of missed action items and lost critical details.
Cumbersome Record-Keeping
Client records had to be manually updated across multiple platforms, making it time-consuming and prone to errors. This lack of synchronisation led to uncertainty about which records were most accurate, affecting efficiency and reliability across the firm.
The Untangled Partnership
To address these challenges, Untangled implemented the Dialpad solution, equipping Rogalski Lawyers with advanced communication capabilities:
Automated Call Management
Built-in call recording, live transcription, and AI-generated summaries streamline communication, reducing manual effort and minimising errors.
Mobile Accessibility
With Dialpad's mobile compatibility, team members can log and manage calls from anywhere, maintaining accurate records even while on the move.
"Partnering with Untangled has been a game-changer for us. Both the quality of the Dialpad platform and Untangled’s expertise in implementing it effectively has revolutionised our agency."
SEBASTIAN ROGALSKI, PRINCIPAL LAWYER
The Outcomes
As a result of the the partnership with Untangled, Rogalski Lawyers gained key advantages:
Increased Operational Efficiency:
Automated call logging and eliminates repetitive tasks, reducing administrative burden and minimising human error. With smoother workflows, staff can focus on case strategy and client interactions rather than manual data entry.
Enhanced Client Experience:
With fewer manual processes, staff can engage with clients more efficiently, providing faster responses and tailored support. Improved accessibility to call records and client information ensures a seamless and highly personalised legal service.
This transformation has improved efficiency, reduced errors, and allowed Rogalski Lawyers to provide an even higher level of service to their clients.
Want to streamline your business communications?
Get in touch with an Untangled expert today!